Shipping Policy

Estimates below do not apply during busy holiday seasons. Saturdays & Sundays are not business days.

If you would like us to ship to a Hotel or Forwarding Address, we will gladly do so provided your payment method is either by postal money order or bank to bank wire transfer. Please call 302-616-2370 if you need assistance with these payment options. Thank you for understanding.

How will my order by shipped?

All orders within the United States ship  USPS.

Orders being shipped to a military address, P.O. Box, Hawaii, Puerto Rico or U.S. territory address will ship via Priority Mail. All shipments are insured and traceable.

Orders going to a PO Box or military address can only be shipped via Priority Mail (Regular Delivery inside the U.S. option) and cannot be shipped via our Rush Delivery option.

When will I receive my order?

You may track your package by clicking here, or log into your account to review your order!

All orders are processed by our well-staffed warehouse team. We prepare and ship orders as quickly as possible when they are placed, but we ask that you allow 1-3 business days for your order to be fulfilled. Any order placed after 8:00 am EST may not be processed until the NEXT business day (So, if you place an order on Friday at 10:00am EST or later, it may not be processed until Monday morning). Weekends and US holidays are not counted as business days.

Some orders can take longer if there are credit card authorization or security issues or high holiday season volume. To ensure the quickest processing time, especially during the busy holiday seasons, please make sure to add an emergency contact number such as a cell phone or work number when you are checking out. Also, read How to prevent delivery delays below, especially if you are ordering for a birthday, holiday or time sensitive occasion.

While most orders arrive in a very timely manner, shipping times cannot be guaranteed. Delivery delays can occur due to weather, USPS  errors or other factors beyond our control.
How to prevent delivery delays

 

  • Include an emergency contact number at checkout
  • Double-check the address and all information before submitting your order.
  • Add sales@cgotoys.com to your email whitelist to be sure that you’ll receive email notifications if there are any questions or issues with your order.
  • If you receive a notice or call asking you to contact us, please respond. It often means that we will not be able to proceed without additional information from you.
  • If you are emailing about an order, please include the name the order was placed in and the order number, if known. This will help us locate your order information and respond more quickly.

Shipping to a Military Address

If you live at a military address overseas, you should choose the PO Box option.

Orders being shipped to a military address, P.O. Box, Hawaii, Puerto Rico or U.S. territory address will ship via Priority Mail.

Orders going to a PO Box or military address can only be shipped via Priority Mail (using the Regular Delivery inside the U.S. option)
Oversized Packages

Orders consisting of physically large items may be classified as oversized by the US Postal Service. This can cause the shipping cost to differ from what was calculated at checkout. In this event we will contact you with an exact shipping cost for your approval before proceeding with the order. Please understand that oversized status and any additional costs are determined by the shipping services and are not under our control.

Shipping to an address other than your BILLING address

If the shipping address for your order does not match the billing address on your credit card, we may require you to list the alternate address with your credit card company. This extra step in the ordering process helps prevent fraudulent use of your credit card. We may need to contact you via either the phone number or email address that you provided with your order to inform you of this requirement.

To list the alternate address with your credit card company:

1. Call your credit card’s customer service department (the number should be on the back of the card or on your monthly statement)
2. Tell them that you want to add an Alternate Shipping Address" to your account for an internet order and give them the exact address for the recipient. *This will NOT change your billing address – you will still receive statements and mail at your usual address.
3. Place your order on our site using your usual billing address and the new alternate shipping address that you added to your account.

Please note: Over-sized packages ship USPS since this is the most cost-effective for our customers. However, some over-sized packages are subject to additional shipping and handling charges. If this is the case, we will contact you before shipping your package, in order to get your approval.

IMPORTANT NOTICE REGARDING CUSTOMS FEES AND RETURNS: If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the Full Cost of shipping to your door and then back to us. So please do not refuse a delivery, it will be extremely costly.

RETURN POLICY – Any international order being returned must contact us before proceeding with the return. Failure to do so will prevent us from reimbursing you for your return shipping costs.

Shipping costs will be calculated at checkout and are determined by weight & destination.

You can view actual shipping charges online prior to completing your order. To do this, simply place your items in your cart and click “Checkout.” Once at checkout, enter your name & address. The shipping rate will then be displayed in your cart, even before entering any credit card information. You can then decide to continue or not continue with your order.

Please note that on rare occasions, with oversized packages, we will need to contact you for additional shipping charges. You will need to approve these costs before we ship your package.